​

Thank you for shopping at Smart Solutions. We strive to provide you with high-quality products and excellent customer service. However, if for any reason you are not entirely satisfied with your purchase, we're here to help. Please read our refund and return policy carefully to understand your rights and options.

1. Refund Eligibility:
   - To be eligible for a refund, you must notify us within 3 days from the date of delivery.
   - The item must be unused, undamaged, and in its original packaging.
  - Certain products, such as customized or made-to-order items, may not be eligible for a refund. Please check the product description or contact our customer support for clarification.

   - Custom-made LED  mirrors are not eligible for returns or refunds.

2. Return Process:
   - To initiate a return, please contact our customer support team at returns@smartsolutionsghy.com / +919707024411 (10:00 am to 6:30 pm) within the specified refund eligibility period.
   - Provide your order number, item description, and reason for the return. Our team will guide you through the return process and provide you with a return authorization if applicable.
   - Please ensure that the item is securely packaged to avoid damage during transit.

3. Return Shipping:
   - You will be responsible for the shipping costs associated with the return unless the return is due to our error or a defective product.
   - We recommend using a reliable shipping method with tracking and insurance for your return shipment. We cannot be held responsible for lost or damaged packages during return shipping.

4. Inspection and Refund:
   - Once we receive your returned item, our team will inspect it to ensure it meets the refund eligibility criteria.
   - If the returned item is approved, we will process the refund to your original method of payment within 7 banking days
   - Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.

5. Non-Refundable Items:
   - The following items are generally non-refundable unless they arrive damaged or defective:
     - Customized or made-to-order products.
     - Clearance or sale items.

     - Customized or made Glass items &/or LED Mirrors

6. Damaged or Defective Items:
   - If you receive a damaged or defective item, please contact us immediately with supporting evidence (e.g., Unpacking Video).
   - We will arrange for a replacement or offer a refund, depending on your preference and product availability.

7. Cancellations:
   - If you wish to cancel your order, please contact us as soon as possible.
   - If your order has not been shipped, we will cancel it and provide a full refund.
   - If your order has already been shipped, you will need to initiate a return upon receiving the item.

Please note that this refund and return policy applies only to purchases made directly from Smart Solutions. If you purchased our products through a third-party retailer, please refer to their respective refund and return policies.

For any further questions or clarifications regarding our refund and return policy, please contact our customer support team at returns@smartsolutionsghy.com / +919707024411 (10:00 am to 6:30 pm) . We are here to assist you and ensure your shopping experience is satisfactory.